Contact us
Email: support@online6cards.ru
We normally respond within 2 business days. Please include your nickname, device model, iOS version, and a detailed description of the issue. Do not send your password.
Connecting to a game
- Check your internet connection and try switching between Wi‑Fi and mobile data.
- Close Kozel completely and open the app again.
- Make sure you have the latest version from the App Store.
- If the issue persists, send us the exact error text and the approximate time it occurred.
Account and sign-in
You sign in using a nickname and password. Check the letter case and make sure there are no extra spaces. We will never ask you to disclose your password by email.
If you lose access to your account, email us from an address where you can receive our reply and include your nickname.
Deleting your account and data
You can delete your account directly in the app:
- Open the Profile tab.
- Scroll to the Account deletion section.
- Tap Delete account and confirm the action.
Your account, gameplay progress, and rating will be permanently deleted and cannot be recovered. Once deletion is complete, the app signs you out and removes saved sign-in information from the device.
If you cannot delete the account in the app, contact support@online6cards.ru and include your nickname. Do not send your password.
Rating
Every winner of a completed match gains 20 rating points, and every loser loses 20. The app has no coins, wagers, in-app purchases, or cash prizes.
Privacy
For more information about data handling, read our Privacy Policy.